Somerset Wood Flooring Complaints

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Somerset Wood Flooring Complaints: Understanding the Makeup of a Quality Flooring Company

When it comes to selecting wood flooring for your home, it’s important to understand the quality of the materials used and the level of customer service provided. For many, Somerset Wood Flooring stands out as an industry leader in both areas. However, like any other company, they are not without complaints. In this article, we take a look at some of the top complaints about Somerset Wood Flooring and discuss why customers feel this way.

What Customers Complain About Somerset Wood Flooring

Somerset wood flooring is a high-end brand that offers a wide range of products for residential and commercial use. The company has earned a loyal following due to their commitment to providing quality materials and excellent customer service. Despite this, some customers have reported issues with their purchases. The most common complaints include:

1. Poor Quality Materials:

One of the biggest complaints about Somerset Wood Flooring is that the quality of the materials used is not up to par with other brands. Customers have reported that their floors started to show signs of wear and tear within a few years of installation. In some cases, the flooring has even been known to crack or warp after only a short period of time.

2. Unclear Warranties:

Another source of frustration for customers is the lack of clarity concerning warranties on Somerset wood flooring products. Customers often find themselves confused about what is covered under their warranty and for how long. As a result, some customers have difficulty getting repairs or replacements when needed.

3. Poor Customer Service:

The last common complaint about Somerset wood flooring is poor customer service. Customers have reported long wait times for responses to emails or phone calls and an overall lack of assistance when it comes to repairs or replacements. In some cases, customers have even had to pay out-of-pocket for repairs even though they were covered under their warranty.

Why Quality Matters When Choosing Wood Flooring

When it comes to selecting wood flooring, quality should always be at the top of your list when it comes to determining which product is right for you. Poor quality materials can lead to costly repairs or even complete replacement down the line and unclear warranties can leave you stuck with expensive bills if something goes wrong with your flooring. Additionally poor customer service can make dealing with any issues a nightmare and leave you feeling frustrated with your purchase.

How To Ensure You Choose Quality Wood Flooring

When shopping for wood flooring, there are several steps you can take to ensure you are getting a product that will last and provide you with years of satisfaction:

1. Research Materials: Do your research on the types of materials used in the product you are considering purchasing. Make sure that it is made from high-quality materials that are durable and long-lasting.

2. Check Warranty: Make sure that the warranty provided by the manufacturer is clear and easy to understand so that you know what is covered in case something goes wrong with your flooring in the future.

3. Consider Customer Service: Consider the company’s track record when it comes to customer service so that you know you will be able to get help if needed in the future.

Final Thoughts On Somerset Wood Flooring Complaints

Overall, while there are some complaints about Somerset wood flooring, it is still considered one of the leading brands in terms of quality materials and customer service. By doing a bit of research ahead of time and making sure you purchase from a reputable dealer, you can rest assured that your flooring will stand up to wear and tear over time and provide years of satisfaction in your home or business setting.